Terms and Conditions

---

TERMS & CONDITIONS

​

Thank you for choosing Petals and Vines for your wedding day. By accepting the terms and conditions you enter a contract with Petals and Vines to work with them as your Wedding or Special Event Florist. 

1. CONSULTATION

 We are available on email or on the phone for your initial consultation. 

​

2. QUOTES

​

Quotes are valid for thirty (30) days only. During the quote period the  service will be 'reserved' After 30 days we are free to take on bookings  from other clients.

3. BOOKING FEE

​

The client must pay a non-refundable, non-transferable booking fee being the minimum of 30% of the total price quoted by Petals and Vines.  The booking fee not only constitutes the reservation of your booking  date, but also payment for work performed which includes planning, styling, & flower allocations. 

​

4. PAYMENTS

​

a) For payments other than the booking fee Petals and Vines will provide an invoice for goods and services.

​

b)  The final balance of your invoice must be paid sixty (60) days prior to  the wedding date. Petals and Vines may suspend flower orders or withhold  the provisions of goods and services until payment is made.

​

c)  Payment is available with cash, credit card or direct deposit. A small  surcharge is payable with credit card. (1.9% + 30c). You can pay by cash or direct deposit to avoid any transaction fees,

5. AVAILABILITY | VARIATIONS & PRICE VARIATIONS

​

a) When  working with nature, there are no guarantees. We will do our absolute  best to supply exactly what you order, however due to variances in the  weather & seasonal availability of some flowers, we cannot guarantee  availability, exact colours or shades. Should we need to substitute any  flowers for you, we will select what we feel is the next best option. 

​

b) Flower prices are subject to change in the instance our wholesalers increase prices.

​

6. CHANGES 

​

All  "major" changes need to be done at the time of booking when you pay your deposit. If you are having a consultation after you have paid the deposit then it must be noted on the quote that changes are permitted on the day of your consultation.

​

We  understand that things change and brides change their minds. We are  happy to work through these changes with you. We will allow you to remove items to the value of 10% of the total invoice which needs to be done 60 days prior to your wedding

​

EXAMPLE  - If your invoice total is $2000 (excluding GST) and you would like to  remove flowers from your quote to the value of $200 that is permitted.  This needs to be done 60 days prior to your wedding.

Substituting,  changing colours, upgrading, adding items, changing flower  types and  colours can still be done 60 days prior to your wedding.

​

We do not offer any refund once full payment has been made

7. PACKAGING & FLOWER DELIVERY

​

Delivery Fees apply and will be on the quote. Please advise a time and we will plan to have flowers delivered well and truly before this time. Flowers are extremely fragile and need to be handled carefully. We package flowers securely so when they are transported there is no damage. Please keep flowers in a cool area once they are delivered to you.

​

8. REFUNDS & CANCELLATIONS

​

a) You may cancel this agreement at any time by notifying Petals and Vines in writing and by doing so you forfeit the non-refundable booking fee.

b) If you cancel your event within (60) days from the date of event:

If  full payment has been made & flowers have already been ordered then  we will give you all the flowers. We bunch them up so they can be  distributed to family and friends.  

If  flowers haven't been ordered we can process a refund of the budgeted  amount of the floral's. This amount is at the discretion of Petals and Vines.

​

c)  If you cancel within (120) days from the event you need to pay 60% of  the invoice. This is to cover loss of income and all prior work completed. Cancelling this late means we have held the date for a long period of time and will be unable to take on any other work for that  date,

d) There are no refunds or part refunds if you have paid in full and change to a new date the entire order will be credited to the new date

​

e)   If you don't come to an agreed date with Petals and Vines or don't advise Petals and Vines of the new date it will be considered as a cancellation of  contract and cancellation fees apply

​

​9. SICKNESS / INJURY 

​

On the very unlikely event that I am unable to do your wedding flowers due to sickness or injury I would firstly give you the option to receive a FULL REFUND.  We have good relationships with other florists and would be sure to find a suitable replacement.

10. PRIVACY

​

Your  wedding date, contact details (address, phone, email), & credit card details will be treated with complete privacy. .

​

13. FLOWER PRICES MAY BE SUBJECT TO CHANGE

Flower prices  have changed considerably since 2019 (Covid Pandemic) (mostly imported  flowers) We can try and replace the item if it is expensive and discuss options with the bride should a particular item increase considerably.  If your wedding falls on Valentines Day week or Mothers Day week there  will be a surcharge for flowers. We will need to adjust the quote once  we have the price increases for that week. In some instances on these  weeks the prices can almost double. You may only be notified of the  price adjustments a week leading up to your wedding once we know the  price increases.

​

14. HANGING INSTALLATIONS / LARGE PIECES

​

It  is up to the bride to take all floral pieces from the Venue and keep or  dispose accordingly after the wedding. In most instances the venue  will do this for you but some venues will make you pay a dispose fee.  Petals and Vines will not come back to the venue to collect unwanted  floral's unless a call back fee has been paid. Depending on the structure  of large hanging installations Petals and Vines may need to come back to  the venue.

​

​

15. ACCEPTING THE TERMS AND CONDITIONS

​

When you accept the terms and conditions you are accepting them on the "current invoice" 

​

If a relative or your fiance has paid the deposit and the financial  transaction is under their name you are accepting the full terms and  conditions on their behalf.

​

If there are any areas of terms and conditions that you need to clarify please contact Kiki at 

​kiki@petalsandvines.com before accepting them.